You can track your order by logging in to your account on account.goodamerican.com
Or for U.S. orders, you can track your order here.
For International orders, you can track your order here.
Once an order has shipped, tracking information can take up to 48 hours to update. If it’s been over 48 hours without an update please contact us.
Changing shipping address
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
Lost or stolen package
If you believe that your package was lost or stolen, please submit a claim .
If your order included Premium Shipping Protection, your claim will be prioritized and processed within 1 business day.
If Premium Shipping Protection was not purchased, we’ll complete a standard courier investigation before processing your claim. This process typically takes 4–6 business days, and we’ll keep you informed as soon as our review is complete